Delivery

Orders $50 and over will be delivered FREE* of charge.

Orders $49.99 and under will be delivered for a flat fee of $5.

Unfortunately we do not currently deliver internationally. Sign up to our newsletter and be the first to know when we announce delivery to new countries.

Returns

Unwanted items

We want you to have a great shopping experience with us and understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items must be returned within 30 days of purchase. Unwanted items can only be returned if they are unopened and unused, with all seals and packaging still in place. 

Unwanted items must be sent along with proof of purchase (delivery advice) to the below address:

20 Toh Guan Road #03-00

CJ Korea Express Building

Singapore 608839

Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.

Shipping costs will not be refunded.

Faulty items

Please contact our Customer Service team on the below phone number or email and they will be able to assist you further.

 Email:contact@fackelmann.com.sg

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